Report: 911 service failure was preventable

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Vermont officials say they want to avoid a repetition of a Sept. 3 problem with the state’s 911 phone system that left some Vermonters unable to call for help. The Vermont Public Service Department says the 90-minute outage on Sept. 3 was the result of a series of avoidable mistakes. Public Service Commissioner David O’Brien says such outages are unacceptable.

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