FairPoint Communications Spokesman Jeff Nevins says e-mails problems for some northern New England customers may not be resolved until the end of next week.
The problems started two weeks after FairPoint took over Verizon’s land telephone and Internet operations in the region.
Customers started having e-mail problems on Jan. 31 when FairPoint switched over from Verizon’s computer systems to its own in Maine, New Hampshire and Vermont. FairPoint last year paid $2.3 billion for Verizon’s land lines in the three states.
Customers with Verizon e-mail accounts – there were 285,000 of them – were supposed to be switched over to FairPoint e-mail addresses, but many have had problems doing so.