(Host) The company that took over Verizon’s phone and Internet Services last week in northern New England had problems that continue to affect customers.
FairPoint Communications says about 10 percent of its customers encountered problems switching to a FairPoint e-mail account, and some are still without access today. The company has been bombarded with calls since the cutover – FairPoint says it’s still getting more than 4,000 calls a day – and that makes it hard for customers to get through to the tech support line.
David O’brien is Commissioner of the Department of Public Service. He spoke with VPR’s Neal Charnoff.
As Fairpoint continues to work on problems with customer’s e-mail accounts, it’s now warning of a possible scam connected to the switch over from Verizon e-mail.
FairPoint said it is investigating reports of people presenting themselves as FairPoint representatives and contacting customers by e-mail asking for their passwords. The company said it does not make a practice of asking for that sort of information and that customers should not respond to the e-mails.